Privacy Policy

This Privacy Policy outlines how Arcanium, a trading name of Fortis Ventures Ltd, along with its affiliates ("Arcanium", "Fortis Ventures Ltd", "we," "our" or "us") gather, utilize, and share information when a customer engages with our platforms, services, products and solutions (collectively referred to as the "Services"). Except as explicitly mentioned herein, the use of information obtained through the Services is restricted to the objective of rendering the Services for which you have compensated. If you disagree with the terms, refrain from accessing or using the Services, websites, solutions, products or other facets of the Arcanium business.

This Privacy Policy (referred to as the "Privacy Policy") doesn’t apply to data our clients may process while utilizing our Services. We may accumulate and receive information about users of our Services ("users," "you," or "your") from numerous sources, including: (i) information you share via your user account on the Services (your "Account"); (ii) your interaction with the Services; and (iii) from third-party websites, services and partners. We suggest that you read through this Privacy Policy thoroughly to be fully informed. If you have inquiries about this Privacy Policy or Arcanium's data gathering, utilization, and disclosure practices, please get in touch with us at

1. Information We Collect

Information You Provide:

  • Account Registration: When setting up an Account, we require your contact details, such as name, company name, address, email address, and phone number. If you refer another individual or entity to our Services, we may also collect their email address.
  • Payment Information: Adding your financial account information to your Account directs that information to our third-party payment processor. We do not retain your financial account information on our systems; however, we can access and may retain user information through our third-party payment processor.
  • Communications: Contacting us directly may lead to us receiving additional information about you such as your name, email address, phone number, the message and/or attachments you may send us, and any other information you opt to provide. Opening an email from us may also send a confirmation to us.

Information We Collect When You Use Our Services:

  • Cookies and Other Tracking Technologies: Like most cloud service providers, we collect certain information automatically, stored in log files. When utilizing our Services, we may gather specific information automatically from your device including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this data, a cookie may be placed on your computer or device when you access our Services. The gathered information helps in understanding your use of our Services, about the functionality of our Services, frequency of visits, and other related interactions.
  • Content: The API requests and images or artifacts or other response content generated during the API transaction.
  • Usage of our Services: We may collect data regarding your engagement and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. This data assists in the operation, maintenance, performance enhancement, and customer support of our Services, as well as the development of new features and aggregate analysis.

Information We Receive from Third Parties:

  • Third-Party Accounts: Linking our Services to a third-party account will allow us to receive information about that account, to authorize the linking. To control the information shared, you can visit the privacy settings of your third-party accounts.

2. How We Use Information

The information we collect is used to:

  • Deliver, operate, and maintain our Services;
  • Improve, personalize, and expand our Services;
  • Understand and analyze your usage of our Services;
  • Develop new products, services, features, and functionality;
  • Communicate with you directly or through partners for customer service, updates, marketing, and promotional purposes;
  • Process your transactions;
  • Send text messages and push notifications;
  • Prevent fraud;
  • Comply with legal requirements, enforce our Terms of Service, and protect our rights and the public.

3. How We Share Information

We may share the information collected in various ways, including with:

  • Vendors and Service Providers: Information may be shared with third-party vendors and service providers that assist us in providing our Services, for promotional and/or marketing purposes, and to provide you with relevant information such as customer and technical support, product announcements, software updates, special offers, or other information.
  • Aggregate Information: Where legally permissible, information about users may be shared with our partners in aggregated or anonymized form that cannot reasonably be used to identify you.
  • Third-Party Partners: Information about users may also be shared with third-party partners to receive additional publicly available information about you.
  • Analytics: We utilize analytics providers such as Google Analytics, which use cookies to collect non-identifying information. Google offers some additional privacy options regarding its Analytics cookies at
  • Business Transfers: In the event of a proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in case of insolvency, bankruptcy, or receivership, information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee.
  • As Required By Law and Similar Disclosures: Information may also be shared to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public.

4. Legal Basis for Processing Personal Information

Our legal basis for collecting and using personal information will depend on the specific context. Normally, we collect personal information (i) for our standard “know-your-customer” practices and policies; (ii) to perform the Services; (iii) where the processing is in our legitimate interests and not overridden by your rights; or (iv) where we have your consent.

5. Third-party Services

You may access other third-party services through the Services. We are not responsible for the privacy policies, terms of service and/or practices of these third-party services, and encourage you to review their privacy policies.

6. Security

Arcanium is committed to protecting your information. We employ various security technologies and measures to protect information from unauthorized access, use, or disclosure.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal requirements, or for other legitimate business purposes.

8. Access

If you are a registered user, you may access certain information associated with your Account by logging into our Services or emailing If you terminate your Account, any public activity on your Account prior to deletion may remain stored on our servers and remain accessible to the public.

9. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have certain data protection rights. You can exercise these rights by emailing

10. Your Choices

You can use some features of the Services without registering, limiting the type of information that we collect. You may unsubscribe from certain promotional emails from us by following the instructions in the email. Disabling cookies on your browser may affect the functionality of our Services.

11. Children's Privacy

Arcanium does not knowingly collect information from children under 18, and children under 18 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at

12. Changes to this Privacy Policy

This Privacy Policy may be updated periodically, so please review it frequently. Changes will be posted on our websites and notified through our Services, by email, or other communication if you have signed up for notifications.

13. International Data Transfers

Arcanium operates globally. Your personal information may be transferred to countries other than where it was originally collected, while ensuring its protection as described in this Privacy Policy.

Contact Us

For any questions or concerns regarding this Privacy Policy, please feel free to email us at The data controller of your personal information is Fortis Ventures Ltd.